Message from EAI President regarding COVID-19
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Refunds

Refunds

This section collects questions about cancellations and refund options.

Is it possible to receive a refund?

Yes, you can apply for a refund by contacting the Conference Manager. To view the refund policy, see the relevant section from the full terms and conditions below:

  1. Cancellation/refund options
    1.1 The conusmer has the right to communicate a cancellation of a purchase by contacting the conference manager at the email address found in the Help & Contact section of the conference website.
    1.2. Cancellation/refund requests are subject to review and are not guaranteed.
    1.3. All refunds are subject to a processing fee of 60 EUR/USD.
    1.4. Refund requests received less than 21 days before the conference start date are eligible for a refund of 50% of the registration fee.
    1.5 Refund requests received less than 2 days before the conference start date are not eligible for a refund.
  2. General terms
    Only refund requests sent by e-mail to the conference manager will be honored. The refund will be processed within 30 days from the day a valid and correctly filled Registration Refund Form is received. This can be obtained from the conference manager and the consumer is to fill in the required personal and bank information (name, address, IBAN number, BIC/SWIFT code). For any complaints, please contact registration@eai.eu.
Am I eligible for a refund in case my camera-ready submission has been removed from the proceedings?

In case your paper is removed from the proceedings due to plagiarism, you are not eligible for a refund. For other instances, you may apply for a refund by contacting the Conference Manager; however, note that all refund requests are subject to review and are assessed on an individual-case basis.

I registered as a non-member, but I have EAI membership. Can I receive a refund of the difference?

Financial differences associated with purchasing the wrong type of package will not be refunded.

I overpaid the registration fee, how can I receive a refund?

In case you have overpaid, we can refund the difference. In order to proceed, contact the Conference Manager. Please note that all refunds are subject to a processing fee of 60 EUR/USD that will be automatically deducted.

None of the above answer my question